Technical support overview

Our Technical Support Team is committed to providing a comprehensive service that ensures you get the most out of your Beran equipment.

The aim of our Technical Support Team is to make sure that the users of Beran products are able to understand and utilise the full range of features available within the system. Our highly motivated team are expert in the configuration and use of the equipment. We are equally keen to listen to customer experiences, as this results in a greater understanding of our customers' requirements, and helps with product development.

Each of our products has unique support requirements. Our Technical Support Team will tailor their solution to resolve all queries in a swift and professional manner, providing support for software and hardware products.

Telephone and email support

If you have a query about your Beran Equipment, the Technical Support Team is happy to help! Whatever the question, you are guaranteed a timely response. 

Remote support

We are able to provide remote support to the PlantProtech™ Analysers in order to perform a range of support tasks. These include the installation of additional software, configuration changes, and remote diagnostics. This ability means that we can provide assistance to you within the quickest time possible.

On-site support

On-site works include software and hardware upgrades, user training, and maintenance. All members of the Technical Support and Site Services Teams carry CCNSG Health and Safety Passports. Works are usually carried out on weekdays, at a time to suit you.

Get in touch

• Telephone, email, and remote support are provided on weekdays between the hours of 08:30 to 17:00 GMT.
• Call  +44 (0)1805 624 304
• Email Technical Support Team, or

Complete our contact form

Whatever your requirements, our experienced Technical Support Team is ready to provide a bespoke package for your company.

Comprehensive service packages ensure ongoing support for Beran equipment beyond the initial warranty period. Our PlantProtech service packages are designed to cater to your long-term maintenance needs, offering tailored solutions to safeguard your investment in Beran systems.

Detailed service package overview

Platinum

• Top-level maintenance package offering unmatched support.
• Includes all benefits of the Gold package.
• Annual on-site visit by a Beran Engineer for analyser health checks and calibrations.
• Detailed calibration and works completed reports.
• Optimisation recommendations for the equipment’s local environment.

Gold

• High-level maintenance package incorporating Bronze and Silver features.
• Engineering site visits included, prioritising rapid deployment based on installation location.
• Emphasises remote support for swift issue resolution, minimising operational disruptions.

Silver

• Mid-range support package with additional hardware replacement coverage.
• Site visits are available with incremental charges.

Bronze

• Basic service package encompassing telephone and remote technical support.
• Software updates for user front end.
• Engineering site visits and module replacements are available at extra cost.

Note: Travel expenses may apply depending on the installation country.

We ensure your Beran systems maintain peak performance and reliability with our comprehensive service packages. Contact us to discuss how we can support your specific maintenance needs.

Beran Systems may be installed and commissioned (including setting-to-work) by experienced Beran Engineers. This is the best method of ensuring the systems are installed to fully meet your specific requirements.

The systems are fully tested at Beran's manufacturing facilities in accordance with our ISO 9001:2015 procedures.

Customer representative engineers are invited to complete witnessed Factory Acceptance Testing at our manufacturing facilities.

Once the systems are installed on-site, they are commissioned in accordance with our specifications, which are pre-agreed with the customer.

Following installation, we offer user training tailored to your requirements, ensuring that you can start making the most of your new system.

Whether you are looking for on-site transducer calibration or a Beran system health check, our on-site services team are expert in providing flexible, tailored solutions.

Since its formation, Beran’s aim has been to offer quality service and innovation. Our On-Site Services Team has added another important element - flexibility.

We know that outage plans are complex and subject to change, which is why we remain as flexible as possible. If you need us on a different date, give us a call and we will do our best to accommodate your requirements.

Vibration transducer calibration

Whether it's on-site or return-to-base, we can cover all your calibration needs.

Transducers are tested to the manufacturer’s specification, ranging from 5Hz to 5kHz. You will have UKAS-traceable results for an Amplitude Step and Frequency Step test profile; we will also carry out a Frequency Sweep, to ensure that there are no 'peaks' or 'troughs' between the standard UKAS frequency points. All points are phase-tested and measured, which is important for balancing the machine. This gives you greater confidence in the signals on which your Condition Monitoring Equipment is reliant - remember, “garbage in” equals “garbage out”.

Open-loop signal injection

After a transducer has been calibrated, we can also shake the device at some pre-determined vibration levels, whilst it is connected to your turbine supervisory equipment and any other monitoring equipment.

Signal checks can then be undertaken at all equipment locations to ensure the following:

• Correct cabling – This test ensures that there are no shorts, open circuits, power supply failures, or polarity issues, and (of course) that it is wired to the correct location.
• Equipment set-up - Ensures that the correct sensitivity, frequency range, and any other channel-specific configurations are set up correctly, for all your monitoring equipment.
• Equipment functionality—This check ensures that your equipment is functioning correctly and alarms are triggering at the appropriate levels; it will also ensure that current loop outputs are working.

Beran system health check

This is the most thorough check available for your Beran PlantProtech™ Condition Monitoring System and associated equipment, and consists of a full system calibration with the following additions:

• Network and Modem* Check
• External Data Input* Check – Pi, Modbus, etc.
• Data Output* Check - Beran Station Mimics, Pi Links, etc.
• System Fail and Alarm Functionality* Check

(* = where installed)

For all customers with the full Beran Maintenance Support Package, any failures identified during the System Health Procedure will be repaired on the same visit, where possible, saving you time!

Additional equipment or software

Beran's Off-Site Services Team is happy to accommodate any additional requirements you may have. We have the relevant knowledge and experience to integrate hardware or software upgrades into your existing system, seamlessly linking the upgrade to your current condition monitoring system.

Ready to book your calibration service? 

Contact the Beran Sales Team today to discuss your calibration requirements and schedule a visit. Whether it's transducer calibration, system health checks, or tailored on-site services, our team is here to help. Get in touch with us to get started.

Book your calibration

We offer a comprehensive 'return-to-factory' service for calibration, repair, and testing of our products.

Service, repair and calibration

Our skilled Test Engineers thoroughly investigate any reported faults in returned equipment. Before proceeding, we provide a detailed quotation for recommended repairs. Once approved, the equipment is:

• Repaired to meet exact specifications.
• Functionally checked for performance standards.
• Calibrated to a UKAS-traceable standard or, if required, to UKAS-accredited standards.

If you only need an annual calibration, we can perform this efficiently.

UKAS-accredited calibration

We offer UKAS-accredited calibration in partnership with a trusted third-party Calibration House. This ensures your equipment meets the highest industry standards.

Environmental testing

Our in-house facilities include:

• Vibration testing: Using our Vibration Table, we can simulate pre-defined or custom vibration profiles.
• Thermal testing: Equipment can be subjected to temperatures ranging from -40°C to +70°C under controlled conditions.

Transducer calibration

For systems incorporating Vibration Transducers, we calibrate to the manufacturer’s specifications using our state-of-the-art TransCal™ Shaker System.

How to return items

1. Contact our Technical Support Department to request an RMA Reference Number.
2. Include the RMA Number in your return paperwork to streamline processing.
3. Provide detailed information about the fault and any relevant instructions to assist our engineers in diagnosing the issue.

While we process equipment without an RMA Number, including one will expedite the process.

Contact Technical Support

• Call: +44 (0)1805 626 697
• Address: Beran, Hatchmoor Industrial Estate, Torrington, Devon, United Kingdom, EX38 7HP

Our team is here to help you. Reach out for any support or queries about our return-to-factory services.