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Comprehensive service packages ensure ongoing support for Beran equipment beyond the initial warranty period. Our PlantProtech service packages are designed to cater to your long-term maintenance needs, offering tailored solutions to safeguard your investment in Beran systems.

Detailed service package overview

Platinum

• Top-level maintenance package offering unmatched support.
• Includes all benefits of the Gold package.
• Annual on-site visit by a Beran Engineer for analyser health checks and calibrations.
• Detailed calibration and works completed reports.
• Optimisation recommendations for the equipment’s local environment.

Gold

• High-level maintenance package incorporating Bronze and Silver features.
• Engineering site visits included, prioritising rapid deployment based on installation location.
• Emphasises remote support for swift issue resolution, minimising operational disruptions.

Silver

• Mid-range support package with additional hardware replacement coverage.
• Site visits are available with incremental charges.

Bronze

• Basic service package encompassing telephone and remote technical support.
• Software updates for user front end.
• Engineering site visits and module replacements are available at extra cost.

Note: Travel expenses may apply depending on the installation country.

We ensure your Beran systems maintain peak performance and reliability with our comprehensive service packages. Contact us to discuss how we can support your specific maintenance needs.