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Return to factory
Service and support page

We offer a comprehensive 'return-to-factory' service for calibration, repair, and testing of our products.

Service, repair and calibration

Our skilled Test Engineers thoroughly investigate any reported faults in returned equipment. Before proceeding, we provide a detailed quotation for recommended repairs. Once approved, the equipment is:

  • Repaired to meet exact specifications.
  • Functionally checked for performance standards.
  • Calibrated to a UKAS-traceable standard or, if required, to UKAS-accredited standards.

If you only need an annual calibration, we can perform this efficiently.

UKAS-accredited calibration

We offer UKAS-accredited calibration in partnership with a trusted third-party Calibration House. This ensures your equipment meets the highest industry standards.

Environmental testing

Our in-house facilities include:

  • Vibration testing: Using our Vibration Table, we can simulate pre-defined or custom vibration profiles.
  • Thermal testing: Equipment can be subjected to temperatures ranging from -40°C to +70°C under controlled conditions.

Transducer calibration

For systems incorporating Vibration Transducers, we calibrate to the manufacturer’s specifications using our state-of-the-art TransCal™ Shaker System.


How to return items

  1. Contact our Technical Support Department to request an RMA Reference Number.
  2. Include the RMA Number in your return paperwork to streamline processing.
  3. Provide detailed information about the fault and any relevant instructions to assist our engineers in diagnosing the issue.

While we process equipment without an RMA Number, including one will expedite the process.

Contact Technical Support

  • Call: +44 (0)1805 626 697
  • Address: Beran, Hatchmoor Industrial Estate, Torrington, Devon, United Kingdom, EX38 7HP

Our team is here to help you. Reach out for any support or queries about our return-to-factory services.

Group policies
Overview

CMTG companies maintain the highest standards of corporate governance meeting legal, customer, and stakeholder requirements.

Customer training
Service and support page

Optimise your investment with a Beran training course, specifically tailored to your requirements.  From system user to system manager, all levels are provided in an easy-to-follow informative manner.

In order to enable you to gain the best use of your Beran equipment, we have created a range of training courses specifically tailored to meet your requirements. All of our training courses are delivered by engineers, for engineers.

View all training courses

Introduction to web accessibility
Overview

Introduction to web accessibility

It is a legal requirement under the Disability Discrimination Act (DDA) to ensure that websites are accessible to blind and disabled users. If someone with a disability, such as sight loss, can’t access the information on your website then it could be seen as discrimination.

The Web Content Accessibility Guidelines (WCAG) are a series of guidelines published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), the main international standards organization for the Internet. These feature four foundational principles for web accessibility ... POUR.

Four principles for web accessibility

  1. Perceivable: Information and user interface components must be presentable to users in ways they can perceive
  2. Operable: Users must be able to operate the interface
  3. Understandable: Users must be able to understand the information as well as the operation of the user interface
  4. Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents (web browsers), including assistive technologies

A service provider has to take reasonable steps to change a practice which makes it unreasonable or difficult for disabled people to make use of its services.

The guidelines

The guidelines are structured into three levels of conformance:

  1. Level A: Offering a basic level of accessibility features.
  2. Level AA. Addresses bigger and more common issues encountered by disabled users.
  3. Level AAA. The most complete level of web accessibility

We recognise that each of the major categories of disabilities (visual, hearing, motor, and cognitive) require certain types of modifications when designing web content.


Resources

Tools for accessibility checking: