We offer a comprehensive 'return-to-factory' service for calibration, repair, and testing of our products.
Service, repair and calibration
Our skilled Test Engineers thoroughly investigate any reported faults in returned equipment. Before proceeding, we provide a detailed quotation for recommended repairs. Once approved, the equipment is:
- Repaired to meet exact specifications.
- Functionally checked for performance standards.
- Calibrated to a UKAS-traceable standard or, if required, to UKAS-accredited standards.
If you only need an annual calibration, we can perform this efficiently.
UKAS-accredited calibration
We offer UKAS-accredited calibration in partnership with a trusted third-party Calibration House. This ensures your equipment meets the highest industry standards.
Environmental testing
Our in-house facilities include:
- Vibration testing: Using our Vibration Table, we can simulate pre-defined or custom vibration profiles.
- Thermal testing: Equipment can be subjected to temperatures ranging from -40°C to +70°C under controlled conditions.
Transducer calibration
For systems incorporating Vibration Transducers, we calibrate to the manufacturer’s specifications using our state-of-the-art TransCal™ Shaker System.
How to return items
- Contact our Technical Support Department to request an RMA Reference Number.
- Include the RMA Number in your return paperwork to streamline processing.
- Provide detailed information about the fault and any relevant instructions to assist our engineers in diagnosing the issue.
While we process equipment without an RMA Number, including one will expedite the process.
- Call: +44 (0)1805 626 697
- Address: Beran, Hatchmoor Industrial Estate, Torrington, Devon, United Kingdom, EX38 7HP
Our team is here to help you. Reach out for any support or queries about our return-to-factory services.
CMTG companies maintain the highest standards of corporate governance meeting legal, customer, and stakeholder requirements.
Optimise your investment with a Beran training course, specifically tailored to your requirements. From system user to system manager, all levels are provided in an easy-to-follow informative manner.
In order to enable you to gain the best use of your Beran equipment, we have created a range of training courses specifically tailored to meet your requirements. All of our training courses are delivered by engineers, for engineers.
Three-day vibration diagnostics theory training course.
One-day training course. PlantProtech Vision software advanced system usage
A half-day training course. Introduction to PlantProtech Vision software.
In 2003, Helitune opened its first subsidiary in Germany. Now in its 10th year, Helitune GmbH has recently relocated its offices to larger, better-equipped facilities in Gilching, Lilienthalstrasse 2a, in order to continue to offer excellent service and support to the German Armed Forces.
Introduction to web accessibility
It is a legal requirement under the Disability Discrimination Act (DDA) to ensure that websites are accessible to blind and disabled users. If someone with a disability, such as sight loss, can’t access the information on your website then it could be seen as discrimination.
The Web Content Accessibility Guidelines (WCAG) are a series of guidelines published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), the main international standards organization for the Internet. These feature four foundational principles for web accessibility ... POUR.
Four principles for web accessibility
- Perceivable: Information and user interface components must be presentable to users in ways they can perceive
- Operable: Users must be able to operate the interface
- Understandable: Users must be able to understand the information as well as the operation of the user interface
- Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents (web browsers), including assistive technologies
A service provider has to take reasonable steps to change a practice which makes it unreasonable or difficult for disabled people to make use of its services.
The guidelines
The guidelines are structured into three levels of conformance:
- Level A: Offering a basic level of accessibility features.
- Level AA. Addresses bigger and more common issues encountered by disabled users.
- Level AAA. The most complete level of web accessibility
We recognise that each of the major categories of disabilities (visual, hearing, motor, and cognitive) require certain types of modifications when designing web content.
Resources
Tools for accessibility checking:
- WAVE (Web Accessibility Evaluation Tool): A suite of evaluation tools to help authors make their web content more accessible.
- AXE Accessibility Checker: A browser extension providing in-depth analysis of web page accessibility.
- Color Contrast Checker: This allows you to check the color contrast of your website to ensure readability.
- NVDA (NonVisual Desktop Access): A screen reader for Windows that enables people with vision impairments to use computers.
- JAWS (Job Access With Speech): A popular screen reader for Windows providing speech and Braille output.
We have a purpose-built in-house calibration and measurement facility providing calibrations to traceable National Standards. We calibrate both charge and IEPE accelerometers as well as signal conditioning equipment for all manufacturers and recommend you do this annually, although many of our customers prefer every 6 months. Our standard calibration service includes a sweep from 10Hz to 10kHz (or upper limit of accelerometer if less than 10kHz) at controlled ambient conditions, we also include a cross-axis check (this is rarely checked by other labs) We can also offer calibration in more extreme environments; extended sweeps from 2Hz to 15kHz, high temperature and high pressure.
Accelerometers can last for decades if treated properly, however, regular calibration is important, and things can change with age. This is your opportunity to check the accelerometer for correct operation and to ensure it has suffered no damage in its day-to-day handling and use. Critical points to check are "cross-axis error" which should be less than 5%. This is not always checked by other calibration facilities and is the biggest source of error in older accelerometers. Other points to consider at calibration are temperature and frequency range. Ensure the calibration results reflect the operating range of your application, if in doubt ask our engineers to explain the details regarding calibration.
Our calibration service is usually between 1 to 3 days. Please contact us for a quotation and turnaround time.
VC-01 Handheld Calibrator
If you would like the option to test subjects yourself periodically why not invest in a VC-01 Handheld Calibrator.
This is the perfect tool for calibrating accelerometers should you drop them or after a long period of storage when you don't want to send them for a full calibration.