Technical Support Portal
Welcome!
Thank you very much for your recent order with CMTG.
CMTG Customer Portal
Helping our customers get the most out of their CMTG products is our number one priority and we’ll do our best to provide you with easy-to-access, highly efficient technical support.
A CMTG support and maintenance plan is your insurance in the event of any issues or queries with your CMTG product. Our team of experienced technical support engineers will always assist in the most efficient way to resolve your case via phone, email, or remote product access.
The CMTG Customer Portal is the preferred method of contacting technical support providing the highest priority response and live status updates.
You can access the CMTG Customer Portal anytime and anywhere to:
- Submit new technical support cases
- Review open case status
- Review case histories
- Report a software/product bug
- Request a software/product enhancement
Qualifying for technical support
The CMTG technical support team provides help and assistance for all Beran and Helitune applications and products. In addition to your product warranty, if you have a CMTG Service and Management Agreement (SMA), the support and maintenance plan for CMTG customers, you qualify for technical support.
Other ways to get support
If you would prefer you can access telephone support or raise a support case by email.
Beran
- Call +44 1805 624 304
- Email Beran
Helitune
- Call +44 1805 624 650
- Email Helitune
Normal working hours
Our technical support service operates between the hours of 09.00 and 17.00 UK, Monday to Friday, with the exclusion of public holidays and a shutdown period between Christmas and New Year - details of which are published each year.