We would like to assure you that we are committed to protecting the privacy of all our users. We will ensure that all of the information with which you provide us is kept private, confidential, and secure, and we will only use it to provide the services that you specifically request.
Information you voluntarily provide
Information we automatically collect
When you browse our website, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website, or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone will generally not identify you personally, and we will not use this information in connection with any personally identifiable information that you may have provided. You can read more about the specific cookies we use on this website here.
Information we share with third-party providers
We may share your personally identifiable information with other service providers, including:
- Payment processors for secure credit card payment transactions.
- Hosting services.
- Email service providers to send you emails pertaining to quality questionnaires, feedback, or our marketing material.
- Legal authorities when we believe in good faith that we are lawfully authorised or required to do so, or when necessary to do so to protect the rights and safety of the Company and its associated companies, employees, and users from fraudulent, abusive, inappropriate, or unlawful use of our services.
- Information that is aggregated or anonymised, that does not directly identify you.
How we protect your information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction, considering the risks involved in the processing and the nature of the personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning, and we implement a variety of security measures when a user provides information, to maintain the safety of your personal information.
Your personal information is contained within secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. If a security breach causes an unauthorised intrusion into our system that materially affects you, then the Company will notify you as soon as possible and later report the action we took in response.
Access to personally identifiable information
If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing us.
Additionally, we will give you access to your personally identifiable information that we hold within 40 days of a request to access, which can be emailed to us or posted to us at CMTG, Hatchmoor Industrial Estate, Torrington, Devon, United Kingdom EX38 7HP.
For further details please refer to our Subject Access Request Policy.
If you wish to stop receiving email communications, please click on the ‘unsubscribe’ link on any of our communications. We will retain your information for as long as required to deliver your service, agreement, or resolve any issues. Please note that we cannot always delete records of all historical data; for example ─ we are required to retain certain records for financial reporting, compliance, and traceability reasons.
This policy was last updated on 21 May 2018.